Emergency Shut-Off Valve Instructions

Locate the emergency shut-off valve below or next to the fixture, which should look like this. Once located, if it is a lever-style control valve, it must be turned perpendicular to the pipe in order to shut off water to the home. If it is a knob-style control valve, it should be turned clockwise until it cannot turn, in order to shut off water to the home.

Service Entry Shut-Off Instructions:

Locate your service entry riser in the front, rear, or side of the home. It typically has a hose bib or spigot; it should look like this. There, you will find an emergency shut-off valve on the piping leading into the home, which should look like this. Once located, if it is a lever-style control valve, it must be turned perpendicular to the pipe in order to shut off water to the home. If it is a knob-style control valve, it should be turned clockwise until it cannot turn, in order to shut off water to the home.

Keep in mind that not all homes were originally built with a service entry emergency, as some codes did not exist at the time of installation. In that case, water will need to be shut off at the water meter. Please refer to our water meter shut-off instructions.

Water Meter Box Shut-Off Instructions:

Locate your water meter box in the front, rear, or side of the home; it should look like this. Remove the meter box cover in order to expose the water meter. The valve closest to the home will be the homeowner’s emergency shut-off. This is where your valve should be shut off in the event of an emergency. The valve furthest from the home is the municipal emergency shut-off valve and should be secured by a licensed plumber or municipal official.

Once located, if it is a lever-style control valve, it must be turned perpendicular to the pipe in order to shut off water to the home. If it is a knob-style control valve, it should be turned clockwise until it cannot turn, in order to shut off water to the home.